RE: Then why have they not replied for 3 days?, Trey Schultz, 06-17-2010 14:05
poor response
by Retailer Support, June 27, 2010 16:24
Just following up from the other support Rex isn't one of our employees. We did have a mixup with this new merchant and their developer in how and when we responded to them.
We regret we didn't get back to them sooner.
We do want merchant to understand that this service is primarily self service and you are expected to figure out most of the issues on your own. At the price we charge for the service we can't offer a lot of support to merchants but we shoudlhave responded to theis merchant quicker even though they resolved the problem on their own.
